At Atystar LLC, we are committed to providing every customer with high-quality sportswear and a superior shopping experience. If you are not satisfied with your purchase, we offer a clear return policy for your peace of mind.
- Return Conditions
You can request a return within 7 days of receiving the item.
Even if the item has been opened or tried on, we accept returns as long as it remains intact, clean, and undamaged.
Items must be returned with their original packaging, tags, and any accompanying accessories (such as gifts, instructions, etc.).
- Not Applicable to Returns
The following items are not eligible for returns:
Items with obvious human-caused damage, stains, or improper washing.
Items returned after the 7-day return period.
Custom-made or intimate apparel (such as custom-made sports bras).
- Return Process
Please contact our customer service team to submit a return request:
Email: collinking@atystar.com
Phone: 3393451271
Address: 244 RESERVOIR RD LUDLOW, MA 01056
After confirming the return information, customer service will provide a return address and return tracking number. Please be sure to include the return tracking number in the return package for prompt processing.
Please securely package the item and return it to the designated return address, choosing a trackable shipping method to ensure safe return.
Once the returned item arrives and is inspected, we will process a refund or exchange within 3-7 business days. The refund will be returned to the original payment account.
- Return Shipping Costs
If the product has quality issues or the wrong item was sent, the return shipping cost will be borne by [Brand Name].
For returns not due to quality issues, the customer will be responsible for the return shipping cost.
- Important Notes
To protect your refund rights, please be sure to select a trackable shipping method.
Returned items must be complete and undamaged; missing accessories or labels may affect the return processing.
For any questions related to returns, please feel free to contact our customer service; we will be happy to assist you.