- Product Materials and Functions
Q: What materials do your sportswear use?
A: Our sportswear uses high-performance fabrics, including breathable quick-drying fabric, elastic fibers, and environmentally friendly materials, ensuring comfort, lightness, and durability. Different series are optimized for different sports (running, fitness, etc.), such as moisture-wicking, antibacterial properties, and four-way stretch.
Q: What sports are our sportswear suitable for?
A: Our sportswear designs cover various scenarios such as running, fitness, and outdoor sports. Each product page indicates the applicable sports type, making it easy for you to choose according to your needs.
- Size and Fit
Q: How do I choose the right size for me?
A: Each sportswear page has a detailed size chart and measurement guide. We recommend referring to your chest circumference, waist circumference, and height to choose the right size. If you are between two sizes, we recommend choosing one size larger to ensure comfort during exercise.
Q: Can I exchange it if the size doesn’t fit?
A: Our products are sold on a one-time basis. Generally, we do not support returns or exchanges for reasons other than quality issues related to size. If the product has quality issues or the wrong item was sent, we will provide exchange or refund services.
- Purchase and Payment
Q: What payment methods do you support?
A: We support credit cards, debit cards, and some third-party payment methods. The payment process is processed through an encrypted security system to ensure transaction security.
Q: Can I modify or cancel my order after it’s completed?
A: Once payment is confirmed, the transaction is considered complete and generally cannot be modified or canceled. If there are special circumstances, please contact our customer service as soon as possible, and we will do our best to coordinate a solution.
- Delivery and Logistics
Q: How long does it take to ship?
A: We will arrange shipment as soon as possible within 1-3 business days after payment confirmation. Domestic orders generally arrive within 3-7 business days.
Q: Can I check the logistics status?
A: Yes. After shipment, we will provide an order tracking number. You can check the delivery progress in real time on our official website or the logistics company’s official website.
- After-sales Service and Guarantee
Q: What if there is a quality problem with the product?
A: If you receive a damaged, defective, or incorrect item, please contact customer service within 7 days of receipt. We will provide a return, exchange, or refund solution.
Q: Can sportswear be machine washed?
A: Most sportswear is machine washable, but we recommend using a cold water gentle cycle and avoiding prolonged exposure to sunlight or high temperatures to extend the garment’s lifespan. Please refer to the product label for specific washing and care instructions.