REFUND POLICY

Welcome to Atystar LLC's Refund Policy page! Our goal is to ensure you are satisfied with your purchase of women's activewear. If you are not satisfied with your shopping experience, the following terms and conditions will provide you with the necessary process and information for a smooth return or exchange.

1. Refund Policy Overview
We offer a 30-day unconditional refund policy from the date you receive your order. If you are not satisfied with your purchase, you may return or exchange the item, subject to the following conditions.

2. Return Conditions
To ensure your return is processed smoothly, please ensure the following conditions are met:
The item must be in new, unused condition with all tags and packaging intact.
The returned item must not have been washed, worn, or damaged.
Return requests must be submitted within 30 days of receiving the item.

3. Exchange Policy
If you wish to exchange an item (e.g., for a different size), please follow the same conditions as for returns. Once the exchanged item is received, we will ship the new item to you. The processing time for exchanges is the same as for refunds.

4. Return Process
Please follow these steps to request a return or exchange:
Contact Customer Service: Please contact our customer service team via the following methods to request a return or exchange:
Email: collinking@atystar.com
Phone: 339-345-1271
Obtain Return Authorization: Our customer service team will respond to your request within 24-48 hours and provide you with a return authorization number and further return instructions.
Prepare the Return Package: Include the return authorization number in the package and ensure the item is properly packaged. You may choose any suitable courier service to return the item.
Ship the Return: Ship the item to the following address: 244 RESERVOIR RD LUDLOW, MA 01056
Track the Return Package: We recommend using a trackable shipping service so you can monitor the package's progress.

5. Processing Time
Once we receive your return package, we will process your refund or exchange request within 5-7 business days.
Refunds will be processed through the original payment method. If you paid by credit card, it may take 3-5 business days for the refund to appear on your account after processing is complete.

Thank you for choosing Atystar LLC! We look forward to providing you with high-quality services and products.